Assistant Network Manager

We are looking to recruit an Assistant Network Manager to support one of our schools in Slough.

Benefits: 25 days holiday, company pension scheme, Sage Employee Benefits and Assistance Programme.

Class Technology Solutions is a leading IT managed service provider serving the Education Sector.

If you are looking to join a company where you can make a real impact and be part of something exciting, it would be great to hear from you.

All applicants must have the right to work in the UK, no sponsorship is available.

Your responsibilities will include:

• Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
• Assist the Network Manager or Trust Network Manager in the successful operation of the site(s).
• Assist with the training and up-skilling of the CTS staff on site.
• Deputise for the Network Manager as and when required.
• Manage and implement agreed work programmes/practices under the guidance of Senior Staff.
• Monitor and manage stock, cataloguing resources and undertaking audits as required.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, this could be a standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration
• Ensure that Helpdesk tickets are updated and resolved in a timely fashion in line with the SLAs.
• Follow standard practises to run network monitoring reports or utilities.
• Update asset lists or equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Follow instructions to test site backup and malware protection procedures.
• Ensure all jobs are logged within the helpdesk and investigated as required.
• Carry out checks on the systems as guided.
• To work with colleagues and others to maintain health, safety and welfare within the working environment.

Experience and qualifications:

• GCSE Grade 5 or above in Maths and English.
• A-Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualifications within the IT sector, include; Microsoft, Cisco, Aruba, Apple, is preferred.
• 2 – 3 years experience in an IT helpdesk or IT Support environment
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Impeccable attention to detail and commitment to quality.
• Experience in the education sector is desirable but not essential.
• Technical troubleshooting and problem management skills.
• Interpersonal skills sufficient to assist non-technical users of IT.
• Ability to assess and re-prioritise workloads when circumstances or demands change.

We can offer you:

• An environment that is underpinned by a passionate, people driven company.
• Excellent career development and advancement opportunities and structured training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.

If you are interested in this role and would like to find out more, you can contact us at jobs@class-technology.co.uk.