2nd Line IT Support Technician

We are looking to recruit a 2nd Line Technician to support one of our schools in the Barnet area.

Benefits: 25 days holiday, company pension scheme, sage benefits

Class Technology Solutions is a leading IT managed service provider serving the Education Sector.

If you are looking to join a company where you can make a real impact and be part of something exciting, it would be great to hear from you.

All applicants must have the right to work in the UK, no sponsorship is available.

Your responsibilities will include:

• Provide specialist IT support to ensure the school establishes and maintains high quality learning facilities.
• Set-up and check hardware and software for normal operation.
• Build and configure networked PCs (this could be standalone setup or via image deployment).
• Perform maintenance on user accounts, site servers and cloud platforms.
• Ensure that Help Desk tickets are updated and resolved in a timely fashion.
• Follow standard practices to run network monitoring reports or utilities.
• Update asset lists of equivalent records for hardware and software on site.
• Follow processes and tasks described in sites disaster recovery and maintenance plans.
• Carry out checks on the systems as guided.
• Potential to be assigned to project teams during the school holidays.

Experience and qualifications:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ or T-Level in a relevant subject.
• Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
• 2-3 years experience in an IT Helpdesk or IT Support environment.
• Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and as part of a team under pressure.
• Experience in the education sector is desirable.
• Technical troubleshooting and problem management skills.
• A full driving license is preferred as the school can be difficult to access using public transport.

We can offer you:

• An environment that is underpinned by a passionate, people driven company.
• Excellent career development and advancement opportunities and structured training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.

If you are interested in this role and would like to find out more, you can contact us at jobs@class-technology.co.uk.