3rd Line IT  Technician - Slough

Your responsibilities will include

ICT Support Service on-site

• Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities.
• Become the “second in command” to the Network Manager with the ability to work independently is a must.
• Use specialist skills/training/experience to support school/centre’s staff & pupils ICT requirements.
• Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others.
• Provide specialist advice and guidance as required to School/Centre.
• Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
• Implement agreed work programmes/practices under the guidance of Senior Staff.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
• Mentor junior colleagues
  
  Technical Expertise
  
  
• Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA
• Resolve tickets at all levels (first through to third line).
• Set up and maintain complex physical and virtual Windows server environments.
• Configure and troubleshoot basic network and switch management.
• Install hardware and software applications as required.
• Configure and troubleshoot Mobile Device Management in Apple environments.
• Perform maintenance tasks for user accounts
• Develop and engage with network and service monitoring reports and utilities.
  
  Work Experience Requirements
  
  
• Industry qualifications within the IT sector - Microsoft, Cisco, Aruba, Apple, is preferred.
• 3 – 4 years’ experience in an IT Support environment
• Experience in an educational helpdesk or support environment.
• Experience with backend server and networking systems

If you are interested in this role and would like to find out more, you can contact us at jobs@class-technology.co.uk.