Customer Support Agent - Easy4u

The Role:  

We are looking for a Customer Support Agent to work on site at our Crawley based Service Centre. You will be the vital link in delivering outstanding service to parents and students, to ensure they always have access to a digital device, without the hassle. You will work closely with colleagues across the business to ensure customer needs are understood and addressed quickly and effectively

 

Key Responsibilities:

 

• Serve as the primary point of contact for customer enquiries via phone, email, chat
• Build strong customer relationships by delivering friendly, professional, and empathetic service.
• Provide clear, accurate, and timely responses to customer questions and concerns
• Resolve customer complaints thoughtfully and professionally, ensuring customers feel heard and respected.
• Follow established processes to resolve issues or direct queries to the appropriate team.
• Participate in ongoing training, team meetings, and service improvement initiatives

Skills & Requirements:

 

• Excellent communication skills (written and verbal).
• Excellent interpersonal and active listening skills
• Strong organisational and time management abilities.
• Competence using Microsoft Office applications (Word, Excel, Outlook).
• Previous experience in an education, administrative, or customer support role.
• Familiarity with digital education platforms or IT-based school systems.

What We Offer:

 

• Competitive salary and benefits package.
• Opportunity to work on diverse and challenging projects.
• Exposure to a variety of clients.
• Chance to contribute to the company's success and growth.
• Death in Service benefit.
• Company Pension scheme.
• 25 days annual leave (not including Bank Holidays) increasing with length of service.
• SAGE Employee benefits.
• SAGE Employee assistance program.
  

Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS. 

At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure.

If you are interested in this role and would like to find out more, you can contact us at jobs@class-technology.co.uk.