Account Manager

We are looking to recruit an Account Manager to join our team.

The successful candidate will be responsible for managing and nurturing relationships with our existing clients, ensuring their satisfaction and loyalty. This role requires a proactive approach to account management, with a focus on understanding client needs and providing tailored solutions. This role is home based with a requirement to visit our Crawley and Horsham offices, as required, as well as making occasional client visits.

Benefits: 25 days holiday, company pension scheme, Sage Employee Benefits and Assistance Programme.

Class Technology Solutions is a leading IT managed service provider serving the Education Sector.

If you are looking to join a company where you can make a real impact and be part of something exciting, it would be great to hear from you.

All applicants must have the right to work in the UK, no sponsorship is available.

Your responsibilities will include:

• Develop and maintain strong relationships with existing clients, acting as their primary point of contact. Run a book of clients.
• Understand client needs and objectives, and provide solutions that align with their goals.
• Monitor client satisfaction and identify opportunities for improvement.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Prepare and deliver regular account reviews and performance reports.
• Ensure timely and accurate communication with clients regarding product updates, changes, and any issues that may arise.
• Resolve client issues and escalations promptly and effectively.
• Provide support to the sales team in the preparation of proposals, contracts, and presentations.
• Stay up-to-date with industry trends and developments to provide informed recommendations to clients.
• Participate in regular team meetings and contribute to the development of account management strategies.

Experience and qualifications:

• GCSE Grade 5 or above in Maths and English
• Proven experience in account management or customer relationship management roles.
• Excellent problem-solving abilities and attention to detail.
• Familiarity with CRM systems and reporting tools.
• Full UK driving licence.

Person specification:

• Client-focused: Always puts the client's needs first and strives to exceed their expectations.
• Proactive: Takes initiative to identify and address client needs and potential issues before they become problems.
• Resilient: Able to handle challenging situations with grace and professionalism.
• Results-oriented: Driven to achieve and exceed targets and goals.
• Collaborative: Works effectively with colleagues across different departments to achieve shared objectives.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

We can offer you:

• An environment that is underpinned by a passionate, people driven company.
• Excellent career development and advancement opportunities and structured training.
• Opportunities to gain experience in high level IT projects.
• The potential to progress to the senior levels of our management team.

If you are interested in this role and would like to find out more, you can contact us at jobs@class-technology.co.uk.