IT Trust Manager

Summary 

• Service Delivery & Leadership:

  • Act as the lead for onsite IT services, providing advanced troubleshooting and acting as an escalation point.
  • Manage, mentor and develop the onsite IT support team, including workload prioritisation and performance oversight.

  Stakeholder Management & Communication

  • Act as the primary liaison between the trust, CTS Account Managers, senior engineers and leadership teams.
  • Provide specialist advice and technical guidance to clients and stakeholders.
  • Communicate technical information clearly to a range of audiences.

  IT Strategy & Continuous Improvement

  • Support planning, development and continuous improvement of IT systems and learning facilities.
  • Identify system improvements and contribute to long-term IT strategies.
  • Analyse support data and produce reports to inform service development.

  Technical Delivery & Infrastructure

  • Manage and maintain IT infrastructure including networks, servers, cloud platforms and end-user devices.
  • Support and administer Active Directory, Azure AD, Microsoft 365 and Google Workspace.
  • Lead or support infrastructure design and implementation with senior engineers.

  Operations & Service Management

  • Ensure effective helpdesk management, ticket resolution and SLA adherence.
  • Monitor system performance, run diagnostics and maintain asset and inventory records.
  • Follow and implement disaster recovery, backup and security procedures.

  Projects & Implementation

  • Lead and support IT projects, including school holiday deployments.
  • Coordinate with stakeholders to ensure successful delivery of project outcomes.
  • Support equipment rollout, testing and lifecycle processes.

  Compliance, Security & Governance

  • Ensure compliance with safeguarding, data protection (GDPR), health & safety and security policies.
  • Maintain robust IT security, backup and malware protection systems.
  • Ensure proper asset disposal and regulatory compliance (e.g. WEEE).

  General Responsibilities

  • Provide regular reporting on IT service performance.
  • Participate in trust working groups and contribute to organisational objectives.
  • Undertake additional duties as required, including occasional out-of-hours work.

   

  Qualifications & Certifications

  GCSE Grade 5+ in Maths and English or equivalent

  Relevant A-Level, BTEC, NVQ or T-Level qualification

  Industry certifications (e.g. Microsoft, Cisco, Aruba, Apple) – desirable

  Experience

  3–4 years’ progressive experience in an IT support environment

  Experience within the education sector – desirable

  Technical Knowledge & Skills

  Strong understanding of wired and wireless networks and devices

  Proven troubleshooting and problem management capabilities

  Personal Attributes

  Strong attention to detail and commitment to quality

  Ability to work independently and collaboratively under pressure

  Effective interpersonal skills, with the ability to support non-technical users

  Proactive, with the ability to use initiative and adapt to changing priorities

  Benefits:

  Competitive salary and benefits package:

  • Opportunity to work on diverse and challenging projects
  • Exposure to a variety of clients
  • Chance to contribute to the company's success and growth
  • Death in Service benefit
  • Company Pension scheme
  • 25 days annual leave (not including Bank Holidays) increasing with length of service plus buy back annual leave scheme.
  • SAGE Employee benefits
  • SAGE Employee assistance program

  Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by CTS.

  At CTS we are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure. 

  Ensure a consistent, high-quality IT support service across all trust sites.