2nd Line Support Engineer
Eastbourne, East Sussex
About this role
You will be based at a client school near Eastbourne, East Sussex, providing specialist IT support. Working under the guidance of a Network Manager, you will support the delivery of reliable, secure IT systems that enable high-quality learning. This is a hands-on role within a growing ICT managed services provider working exclusively in the UK education sector.
Key responsibilities
- Provide 2nd line technical support for hardware, software, networks, servers, and cloud platforms
- Support day-to-day IT operations alongside the Network Manager or Trust Network Manager
- Build, configure, and maintain PCs and networked devices (including image deployment)
- Administer Active Directory, Azure AD and Microsoft 365
- Manage user accounts, backups, malware protection and disaster recovery tasks
- Log, track and resolve helpdesk tickets in line with SLAs
- Maintain IT asset records and manage stock levels
- Support staff training, mentoring, and knowledge sharing
- Ensure compliance with GDPR, data protection, safeguarding, and health & safety requirements
- Assist with projects and occasional out-of-hours work when required
Skills and requirements
- 2–3 years’ experience in an IT support or helpdesk environment
- Strong technical troubleshooting and problem-solving skills
- Solid understanding of wired/wireless networks and devices
- Experience with Active Directory, Azure AD and Microsoft 365
- Ability to communicate effectively with non-technical users
- Ability to work independently and under pressure
- High attention to detail and commitment to quality
- Relevant qualifications (A-Level, BTEC, NVQ or similar)
- Industry certifications (Microsoft, Cisco, Aruba, Apple) desirable
- Education sector experience desirable but not essential
- Enhanced DBS check required
What we offer
- Competitive salary and benefits package
- 25 days’ annual leave (plus bank holidays), increasing with service
- Company pension scheme
- Death in Service benefit
- SAGE employee benefits and assistance programme
- Opportunities to work on varied projects and client environments
- Supportive environment with opportunities to learn and develop
At CTS we are committed to safeguarding and protecting children. As this role involves visiting schools, successful applicants will be required to provide an enhanced DBS disclosure. Disclosure costs will be met by CTS. This post may also be subject to other checks, including a criminal record disclosure.
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